Support

DELIVERY

To speed up the delivery process, please fill out the complete shipping address and phone number included with clear easy to contact. Shipping and delivery charges and period can be seen in http://www.jne.co.id as our delivery service. Prices shown on website aquariusmusiconline.com not include postage.

PAYMENT

After you create an order on our website, you will receive an email of order summary together with the amount to be paid. Make your payment directly into our BCA (Suryopranoto) bank account no 2613011749 – PT Aquarius Musikindo. Please use your Order ID as the payment reference. Your order wont be shipped until the funds have cleared in our account.

  1. After receiving the email, please pay according to the number listed at the latest within 2 days.
  2. If within the period of time that you do not make payments then we had to cancel the order.
  3. Once you make payment please fill out the order payment confirmation form we had prepared to start the shipping process.

TERMS AND CONDITION

When you sign up with Aquariusmusiconline.com web site, you will be prompted to choose a contact email address and password, and are responsible for all sessions and transactions taken under these details. You must keep the password secure and confidential. You should change it immediately if you feel has been compromised. Where a legal age classification for the item to be displayed, by submitting an order for said item, you will confirm that you are of legal age to view the product. Items that have been purchased can not be returned or exchanged.

SECURITY

Aquariusmusiconline maintain the confidentiality of your personal information. However, we can not guarantee any unauthorized access by third parties that are beyond our control. Aquariusmusiconline shall have no liability disclosure of personal information due to errors in transmission or the session transaction and illegal acts or violate the rights of third parties. If you are already disturbed we hope that you change your password for security and convenience when connecting to our server.

RETURN

Basically Items purchased can not be exchanged or refunded, but if the goods are defective we make exceptions for example the recording defective or damaged goods can be exchanged for the same goods or other items of similar value. The steps are :

  • Send via e-mail us a receipt number is included with the purchase of the reasons to : cs@aquariusmusiconline.com
  • Please send these items to:
    UP: cs@aquariusmusiconline.com
    PT. Aquarius Musikindo
    Jl. Batu Tulis 13, No.17
    Jakarta Pusat 10120
    INDONESIA

 

Contact Us

Do not hesitate to contact us, we welcome suggestions and questions so we can improve the quality of our services.

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